OperationsCustomer support team
Bug report handoff
Bug tickets become GitHub issues and the customer hears back. Free to use and change.
The command
“When a new Zendesk ticket arrives with 'bug' or 'error' in the subject, create a GitHub issue with the steps from the ticket and reply to the customer from Gmail that engineering has it.”
Set it up
- Use this commandIt opens in the Composer with the steps built, ready to check.
- Connect the apps it listsMost connect by signing in. It won’t go live until they’re connected.
- Change what you likeEdit the sentence and the steps follow, like the time, the channel or who it goes to.
- Test, then turn it onRun a test, check each step and switch it on.
More from this pack
Templates
Ticket tagging
Every Zendesk ticket tagged by topic and urgency; urgent ones in Slack.
Suggested replies
A reply drafted from your help docs for an agent to check.
Churn risk alert
Cancel and refund requests logged and sent to the account owner.Weekly support report
Last week's tickets by topic and status, every Monday.Write the first one now.
It’s free and takes about two minutes. Whatever you type here is waiting for you in the app after you sign up.