Customer support team
Ticket triage, suggested replies, bug handoffs and churn signals. Install the pack and every command arrives as a draft you can change before anything runs.
5 commands, ready to install
Install them together and they land in one group as drafts. Nothing runs until you turn each one on.
Ticket tagging
“When a new Zendesk ticket arrives, have AI tag it by topic and urgency, update the ticket with those tags, and post urgent tickets in Slack #support.”
Suggested replies
“When a new email arrives in my support Gmail, draft a reply using our help docs and save it as a Gmail draft for an agent to check.”
Bug report handoff
“When a new Zendesk ticket arrives with 'bug' or 'error' in the subject, create a GitHub issue with the steps from the ticket and reply to the customer from Gmail that engineering has it.”
Churn risk alert
“When a new Zendesk ticket mentions 'cancel' or 'refund', add the customer to my Google Sheets churn risk list and alert the account owner in Slack #accounts.”
Weekly support report
“Every Monday at 8am, list last week's Zendesk tickets, count them by topic and status, and send the summary to Slack #support and to me by Gmail.”
Running by this afternoon
- Install the packUntick anything you don’t need. The rest arrive as drafts in one group.
- Connect your appsEach draft lists the apps it needs. Most connect by signing in.
- Test, then turn it onRun a test, check each step and go live. Change the wording any time.
About industry packs
No. Untick the ones you don’t need before installing. You can also copy a single command from this page.
Write the first one now.
It’s free and takes about two minutes. Whatever you type here is waiting for you in the app after you sign up.