Automatisez Zendesk en langage courant
Connectez-la une fois, écrivez ce qui doit se passer et ça devient une commande.
Des commandes qui utilisent Zendesk
Issues de nos packs sectoriels. Utilisez-en une telle quelle ou changez le texte.
Ces commandes sont rédigées en anglais. Dans l’app, vous pouvez écrire les vôtres dans n’importe quelle langue.
Support triage
“When a new Zendesk ticket arrives, have AI rate its urgency and suggest a reply, post urgent tickets with the suggestion in Slack #support, and log every ticket with its urgency in Google Sheets.”
Order question to Zendesk
“When a new email arrives in Gmail with 'order' in the subject, pull out the order number and the problem, create a Zendesk ticket, and reply to the customer that we're on it.”
Ticket tagging
“When a new Zendesk ticket arrives, have AI tag it by topic and urgency, update the ticket with those tags, and post urgent tickets in Slack #support.”
Bug report handoff
“When a new Zendesk ticket arrives with 'bug' or 'error' in the subject, create a GitHub issue with the steps from the ticket and reply to the customer from Gmail that engineering has it.”
Churn risk alert
“When a new Zendesk ticket mentions 'cancel' or 'refund', add the customer to my Google Sheets churn risk list and alert the account owner in Slack #accounts.”
Weekly support report
“Every Monday at 8am, list last week's Zendesk tickets, count them by topic and status, and send the summary to Slack #support and to me by Gmail.”
Écrivez la première maintenant.
C’est gratuit et ça prend environ deux minutes. Ce que vous tapez ici vous attendra dans l’app après votre inscription.