EmailSaaS founder
Support triage
AI rates each Zendesk ticket; urgent ones reach Slack with a draft reply. Free to use and change.
The command
“When a new Zendesk ticket arrives, have AI rate its urgency and suggest a reply, post urgent tickets with the suggestion in Slack #support, and log every ticket with its urgency in Google Sheets.”
Set it up
- Use this commandIt opens in the Composer with the steps built, ready to check.
- Connect the apps it listsMost connect by signing in. It won’t go live until they’re connected.
- Change what you likeEdit the sentence and the steps follow, like the time, the channel or who it goes to.
- Test, then turn it onRun a test, check each step and switch it on.
More from this pack
Templates
Payment failed escalation
A card-update email for the customer, a Slack alert, and a ping for big accounts.
GitHub deploy alert
Release notes in Slack and a LinkedIn draft for every GitHub release.Slack bug to GitHub issue
Bug reports in Slack become GitHub issues, linked back in the thread.
New customer onboarding
Mailchimp onboarding, an Intercom contact and a Slack cheer for each signup.Write the first one now.
It’s free and takes about two minutes. Whatever you type here is waiting for you in the app after you sign up.